Return and Refund Policy

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If you are not satisfied with our product, you may return items within 30 days from the time of your order. Please contact us to request a return and we will credit your purchase minus 20% restocking fee. You will be responsible for the cost of shipping to return items. We do not provide replacement or refund for items broken or damaged after use.

REFUND PROCEDURE

Email us at info@zewtea.com to request return approval. We will need your name, order number, item(s) you wish to return, and the reason for return. Once we approve the refund, your original payment method will be refunded minus a 20% restocking fee, and we will provide where to send shipment (ship return address). You will be responsible for paying any shipping fees when returning item to us.

Once we have received the returned product in good condition your original payment method will be refunded minus a 20% restocking fee. Please note: Shipping charges will not be credited or refunded.